Our Franchisees are the heart and soul of TWO MEN AND A TRUCK®’s operational excellence.
We’ve built a highly successful business on customer service, an uncompromising commitment to customer satisfaction, innovative marketing and branding and a turnkey approach to franchise development. But the real foundation of our success has been the strength of our relationships with our franchisees and our commitment to shared success.
Awards are nice, but the ones we’re most proud of are those we’ve received based on our own franchisees’ responses.
The CFA Awards of Excellence in Franchising truly set the benchmark for franchises throughout Canada. Because the awards are based on franchisee responses, it is a significant honour for a franchise system to be so highly regarded. -Lorraine McLachlan, CFA President and Chief Executive Officer.
As you prepare for your own grand opening you will appreciate the true benefit of owning a TWO MEN AND A TRUCK® franchise – 30 years of expertise and a comprehensive operating system to guide the day-to-day sales, marketing and operations of your franchise.
“The strength of the TWO MEN AND A TRUCK® brand, and support from Home Office, were a huge part of our successful grand opening.”- Cotie Drinkwater, Niagara, Ontario
At TWO MEN AND A TRUCK®, we give our franchisees the best mentorship and support in the industry. Our support begins with an intensive 5 day training program at Stick Men University® that consists of hands-on training covering all aspects of running your own TWO MEN AND A TRUCK® Franchise. During our training program you will have an opportunity to shadow one or more successful franchises in our system. Training continues with 5 days at home office in Toronto and finishes up with 3 days of on-site training in your office.
TWO MEN AND A TRUCK®’s support for new franchisees doesn’t end with our training program. Our home offices in Toronto, Ontario and Lansing, Michigan, are there to provide the coaching you need. And when you open your office, we provide a Franchise Business Consultant (FBC) who will help you manage staff recruitment, training and assist you with your first few moves. And as your franchise momentum builds, your FBC will provide assistance in planning and executing grass roots marketing initiatives and community networking activities.
Dawn Kroeger, Director of Marketing and Heidi Sharp, Lead and Email Marketing Specialist, travelled to Toronto from the Lansing office to review the 2016 Marketing Playbook. Effective grass roots marketing combined with a robust advertising program for 2016 is likely to result in double digit growth again next year.
Customer Service and Operational Excellence
At TWO MEN AND A TRUCK®, our focus is on customer service and satisfaction. We attract and retain customers by continuously striving to exceed our customer’s expectations in high value and satisfaction and we provide an unmatched franchise opportunity that is built on a world class automation platform that puts success within reach. The Movers Who Care® operating system provides our franchises with the customer and financial information and business intelligence they require to become the dominate player in the local and regional moving industry in their marketing territory.